IP-PBX for Voice Communications

Alternate Access offers premise-based and hosted IP-PBX solutions for businesses across a wide variety of industries. These solutions deliver unprecedented communications capabilities to companies. Because we recognize that businesses differ in their communication requirements, operating procedures and budgets, we offer a variety of solutions for the SMB market space and help customers identify the best-fit product to meet their needs. The rich and flexible software feature sets these solutions offer make them easy to customize and to administer, allowing businesses to immediately improve customer service and boost staff and management productivity.

Alternate Access is an authorized reseller of and currently offers the following systems in its product line. Click on the highlighted product name for more information. 

AastraLink Pro 160	trixbox® & PBXtra
An Entry-Level Phone System Delivering the Power of VoIP to Small Business	A Hybrid-Hosted Phone System for SMBs
TeleVantage®	Wave IP 500 and 2500
A Feature-Rich Phone System that Grows with Your Business	A Path of Legacy Phone Migration

All product names are trademarks or registered trademarks of their respective manufacturer.

AastraLink Pro 160

The AastraLink Pro 160, from Aastra, is a cost-effective, easy-to-use IP-PBX geared specifically for small and entry-level business. This phone system is an appliance that is powered by the Asterisk® open source PBX platform. Aastra Communication has modified Asterisk to provide an easy to use systems administration interface. Targeted for 25 users and under, the AastraLink Pro provides standard PBX/Key System features and functionality, while leveraging a host of new IP-based services. Specifically designed to meet the unique requirements of small business, AastraLink Pro enables users to quickly and easily get phones up and running by simply plugging the system into an existing LAN. The system offers simplicity in installation and expansion. Its small footprint and solid state construction eliminate movable parts and enhance the system’s reliability. The product is RoHS compliant, adhering to the 2006 directive to restrict the use of hazardous materials in electronic equipment, thus increasing its "green" factor.

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TeleVantage® IP-PBX Phone System

As small and medium-sized businesses grow, they often struggle with phone systems that cannot grow with them. TeleVantage is especially a good fit for businesses with requirements to automatically record all calls and/or to integrate cell phones transparently into the system. Built on the Windows 2003 Operating System and open-application programming interfaces, TeleVantage provides great value for your money, while safeguarding your investment for the future. The TeleVantage ViewPoint desktop provides a PC graphical user interface for users to more efficiently handle call transfers, conference calls and check voice mail. TeleVantage has the most flexible GUI interface for both professional and non-technical phone system administrators in the industry. For the system administrator, who can now easily be in-house it simplifies the tasks of generating management reports, and making moves, adds and changes, with a few clicks of the mouse. TeleVantage unlocks the hidden potential inside your phone system because it is intuitive. Its MS Outlook look and feel add familiarity and comfort to your staff enabling them to be more responsive and productive in their communications.

 

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The trixbox® and PBXtra

The trixbox and PBXtra products offer an excellent communication strategy for companies with workers who spend the majority of their day at their workstation. The Heads Up Display (HUD) lets your staff know the status of other employees in the business via dynamic presence management and provides several methods of communicating with other staff – voice, voice mail, text messaging to cell phones, chat, and e-mail – all right from the HUD. Built on market-proven commercial technologies, trixbox Pro by Fonality is an affordable communication solution that is easy to use and manage, scalable, reliable, and delivers enterprise-class features. The trixbox Pro solution supports branch locations, home workers, and even workers on the road; and, it comes in Enterprise and Call Center models to give SMBs large company capabilities at a small company price. It also gives SMBs the ability to save money by utilizing VoIP service providers and conducting conference calls in-house instead of using expensive third party providers.

Its hybrid-hosted approach gives companies the best of both worlds – autonomy in administrating their phone system while ensuring that up-time, new releases, software updates and remote support are readily available 24 hours per day, 7 days a week.

 

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Wave IP 500 and 2500

Alternate Access now offers a migration path for users of Comdial, Vodavi and other traditional phone systems. These customers can move to the new Vertical Wave™ IP-PBX that boasts advanced "Applications Inside™." For Comdial and Vodavi customers, the migration allows a low cost of entry because the system can reuse existing Comdial and Vodavi phones, phone lines and inside cabling.  

Wave customers will gain the flexibility of IP telephony and productivity benefits from the state-of-the-art desktop ViewPoint, administration applications, and the ability to automatically record all calls – all standard with the Wave IP-PBX. Wave IP-PBX has "applications inside" including an optional fax server, Interactive Voice Response (IVR) application interface, VoIP trunking, VoIP phones and contact center capabilities that will give users all the tools they need to perform at a world class level.

Our digital station boards also provide a migration path for customers of existing Avaya, Nortel, Siemens, NEC and Toshiba systems to enjoy the benefits of converged communications.

 

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Alternate Access offers professional services to help our customers plan implementation of VoIP phone systems and their migrations from older platforms to minimize business interruption and costs. Our 360 degree customer centric approach to implementation and support means we work with our customers to assist them in selecting the solution that best meets their needs and offer comprehensive customization, user and administrator training and on-going support and consulting.

Our objectives are to help our customers reach optimum productivity and communication capability appropriate for their business and to gain a competitive advantage in their industry.

 

Learn More About the Migration Path to IP-PBX Products.
Contact Alternate Access.